Mary Covington is President of Denials Management, Inc., a healthcare advocacy firm specializing in medical and mental health billing, claims and appeals. Mary’s experience in healthcare spans 45 years. She began working in the healthcare industry in 1970 and was employed with two major insurance companies through the 1980’s. Mary started Claims Management, Inc. (CMI) in 1990, and collected hundreds of millions of dollars in revenue for providers such as HCA Hospital Systems, Charter Medical, NME, RHSC, New Medico, Ramsay Healthcare, University of Utah, the Aspen Group, and others. Denials Management, Inc. (DMI) was started in 2002 and initially included development of two revenue enhancing software products named ClaimSaver Pro and Refund Pro that were marketed and sold to healthcare providers interested in denials management as part of their revenue cycle improvement process. Over the years, Mary has testified in numerous courts as an insurance expert witness, has consulted with healthcare providers on fraud and abuse, clinical and administrative denials, contracting, and billing. She is also credited with exposing fraud at the federal level against a major insurance company. She is a member of many administrative healthcare organizations and attends multiple conferences each year as a guest speaker on a myriad of insurance claim topics. Today, the two businesses have converged into Denials Management, Inc. Mary now works primarily with families facing challenging insurance issues related to long-term mental health claims associated with adolescent/young-adult residential and outdoor behavioral health treatment programs. She is a staunch believer that mental health claims be treated the same as medical claims, and is continually fighting to recoup funds for families whose claims have been denied. Her successes are among the most impressive in the field and her strong advocacy for patient’s rights is resounding throughout the industry.
Whitney Duhaime is the Vice President at Denials Management. She graduated from Our Lady of the Lake University in San Antonio, Texas with an M.B.A. and a Master’s of Science in Organizational Leadership. She has an extensive background in insurance claims, customer service, and management. She has managed numerous small businesses where she gained skills in process improvement, employee performance management, along with conceptualizing and executing new projects and services. Prior to joining the Denials Management team, Whitney worked as an insurance claims professional at a large national insurance company. Whitney is passionate about our mission, our employees and is constantly looking for ways to improve and expound upon the way we serve our clients.
Michael Barnes, Sr., PHR is a human resources professional with more than ten years’ experience across several sectors. Michael earned a business degree from the University of Nebraska-Lincoln and holds both SHRM-CP and PHR certifications. Michael is a vocal advocate of the HR’s vital role in a healthy corporate environment, and is active with local and national HR-centric organizations. Michael is a native New Yorker who is committed to Denials Management’s passionate advocacy on behalf of its clients.
Marie McLaws is the Accounting and Payroll Coordinator at Denials Management. She holds a Bachelor’s Degree in Business Management and was previously employed by the State of Utah. She was a Supervisor in Income Tax Processing and Miscellaneous Taxes for the Utah State Tax Commission. She has extensive experience in customer service, personnel management, accounting, payroll, and business management. Marie’s personal interests and hobbies include traveling, playing golf and just keeping busy.
Garrie McLaws is the IT Manager at Denials Management. He is a second generation IT Specialist and is passionate about technology and finding ways to help other employees through the use of technology. Garrie holds several current industry certifications, MCP, MCSE, MCSA, MCDBA, but received his first at the age of 17 as a Certified Netware Administrator for Novel Netware 3.5. Garrie is a Utah native and he firmly believes that Denials Management does great work in helping pursue insurance companies to make-good on their promise.
Kaitlynn Drollinger is the Administrative Operations Manager at Denials Management. Kaitlynn earned her Associates Degree in Healthcare Administration. She has nine years of experience in insurance, underwriting, medical billing and claims processing. She is thankful she can use her knowledge and experience to help people, and to make a difference. She is excited for the opportunity to be a part of the mission at Denials Management. Kaitlynn is an avid learner, and mother of three boys.
London Riding is a Policy Analyst at Denials Management. London graduated from college with a degree in Medical Administration. Her background comes from working for a health insurance agencies and hospitals. She has been able to interact and assist members and patients with the need for improvement in patient care and coverage. London recognizes the emotional and financial hardships that medical ailments can bring to families and their loved ones. She strives to continually improve the process for much needed coverage in the industry.
Jen Schlier is an Intake Coordinator at Denials Management. Jen recently received a Bachelors of Science in Healthcare Administration. She has an extensive background working in all facets of healthcare, insurance claims and medical billing. Prior to joining Denials Management, Jen worked as a provider relations coordinator for a company based in California. Jen loves working to help families and fight the "dark side." In her spare time she enjoys reading, traveling and being auntie to numerous nieces and nephews.
Tanya Shroeder is in Client Relations at Denials Management. Tanya graduated with a Master of Arts degree in Psychology. Prior to joining Denials Management, she worked in Silicon Valley for 8 years at various high-tech firms. Tanya moved to Utah and began working as a Client Relations Director for a financial company. She worked in Global Treasury as an Associate at Goldman Sachs. In her spare time, Tanya enjoys being outdoors with her husband and two children - biking, hiking, skiing and camping. She likes to read, bake, cook and entertain friends.
Carrie Sproul is a Client Account Specialist at Denials Management. She has extensive experienced in administrative support, human resources, customer service, and accounting. She was born in North Carolina, and moved to Utah several years ago. Carrie loves being a part of the team at Denials Management and the role she plays in assisting the families in receiving the reimbursement they deserve for their medical and behavioral health services. Carrie enjoys the outdoors.
Aubrie Evans is the Billing and Claims Team Manager at Denials Management. She studied Biology and General Academics. Prior to joining the Denials Management team, Aubrie worked in customer service for several large businesses. At Denials Management, Aubrie has quickly worked her way through several positions in the company, and is enjoying her current position as a team manager. She is zealous about making a difference in the mental health insurance industry. During her free time, Aubrie loves being outdoors and spending time with her daughter.
Jason Dempsey is an Insurance Billing Specialist at Denials Management. He graduated from college with a Bachelor’s Degree in Audio Engineering. Jason is enthusiastic about his work at Denials Management and helping families to receive reimbursement for the costs they expend. He likes to always remember that the billing process is a critical component of insurance reimbursement. In his spare time, Jason likes to enjoy expressive art and tattooing.
Alex Culpepper is an Insurance Claims Specialist and Team Lead at Denials Management. Before coming to Denials Management, she worked as a Patient Service Representative for doctors and insurance coverage across California. She has worked in multiple departments doing medical billing, follow up and patient payments. Alexandra enjoys and is very impassioned about the work we do here. She strives to make sure that all of our clients are treated fairly and their claims are handled accurately.
Karem Gonzalez is an Insurance Billing Specialist and Team Lead at Denials Management. She loves working on the administrative side of the medical field. She received high honors with her diploma for medical billing and coding. She was born in Ecuador, but grew up in New York. Karem joined Denials Management to be part of a team that is changing the insurance industry for our families and clients that have such special needs. When she isn’t at work, Karem enjoys spending time with her family.
Paul Baird is an Administrative Appeals Clerk at Denials Management. He truly believes in the work that Denials Management is doing to improve the financial outcomes for the families that the company serves. Paul takes pride in his integral part of the appeals process. Born and raised in Salt Lake City, he is also a writer and artist. He has written six feature-length screenplays and recently finished the first drafts of his first two novels. He also likes turtles.
Trina Knight is an Administrative Correspondence Clerk at Denials Management. She enjoys working hard and learning the ways of the insurance world. She feels that every day there is something new to learn about the ways to assist our clients. Prior to Denials Management, Trina worked in the film industry for sixteen years, assisting with making movies, post production, quality control, and much more. Trina is very dedicated to Denials Management’s mission.
Heather Rhees is an Insurance Claims Specialist at Denials Management Inc. She loves cooking, baking and always spending time with her family. Heather attended Ogden Weber Applied Technology and was certified in Phlebotomy. She has worked in Healthcare for ten years. Heather grew up in Utah, and has lived in Reno, NV and Thornton, CO. Heather finds much enjoyment in working with the families at Denials Management.
Michelle Wiseman is an Insurance Claims Specialist at Denials Management Inc. She has 15 plus years in the insurance industry. Michelle is highly skilled in analyzing and validating patient information, diagnoses, and billing data. Michelle was born and raised in Salt Lake City, Utah. She enjoys watching her 4 children play sports. Michelle enjoys being part of a team that strives to help families and to make a difference in others that are in need.
John Lovell is the Manager of Appeal Specialists Team at Denials Management. John is originally from Montana, and graduated from the University of Montana with a Bachelor of Arts in English Literature. John is committed to improving the logistics of the arduous appeals process from the initial writing stages to final shipment of the appeals package. In his free time, John enjoys riding and working on his motorcycle, as well as exploring the mountains and plains of the Rocky Mountain range.
Anthony Walker is an Appeals Specialist at Denials Management. He graduated from California State University of Long Beach with a degree in Marketing, but has spent his entire career working in the insurance claims business. Anthony is licensed by the State of Utah Department of Insurance as an Accident & Health Public Adjuster. Prior to joining Denials Management, Anthony worked for Travelers Insurance. After moving to Utah, he worked as a health insurance claims processor.
Tyson is an Appeals Specialist at Denials Management. He is a graduate of the University of Utah where he earned a B.S. in Political Science. Tyson previously worked for the Affordable Care Act, and helped develop Salt Lake City’s Community Food Assessment. Among other activities, he has volunteered with the Utah AIDS Foundation, Trust for Public Lands, and Utahns Against Hunger. Tyson helped develop the Downtown (SLC) Ambassador program and has been an appointed member of the Salt Lake City Police Civilian Review Board since 2014.
Julia Goldstein is an Appeals Specialist at Denials Management. She graduated with a Bachelor’s Degree in Psychology. From this educational opportunity, she gained extensive knowledge in mental health concerns and their treatment modalities. Julia grew up in Florida. She enjoys being able to advocate for the families at Denials Management and appreciates the chance to provide assistance during a time of need on their road to increased health and happiness. In her spare time, she enjoys exercising and is a successful powerlifting competitor.
Erica Koenig is an Appeals Specialist at Denials Management. She has worked as a grant writer and contract manager for several esteemed non-profits nationwide. Her hometown is New York City. Following her desires to work within the non-profit sector, Erica focused on writing grants for multiple NPO's (Sloan Foundation, Natural History Museum, and finally Salt Lake Film Society here in Utah). Her years of writing and contractual understanding make her a strong member of our Appeals team.
Chelsea Giles is an Appeals Specialist at Denials Management. She is passionate about helping people and making a difference in the lives of others. Chelsea holds a bachelor’s degree in social work. She has worked as an assessment coordinator in the mental health field and as a practice administrator in the private healthcare setting. Chelsea grew up in Idaho and moved to Utah in 2015. She loves working with the dedicated, caring team at Denials Management to be the voice for families and facilities.
Wendy Schimmel is an Appeals Coordinator at Denials Management. She has 20 years of experience in various capacities of customer service, account management, contracts administration and credit / collections management. Wendy continues to expand her strengths in research, problem solving, creative process improvement and effective communication. Wendy has applied both her personal and professional experience toward supporting parents in navigating through the challenges of the appeals process and their children’s treatment.
Marcus Call is a Proofreader at Denials Management, Inc. He enjoys reading and writing and helping produce quality appeals. Marcus completed a Bachelor's in English Literature a Master's in Professional Communication. Marcus has also previously worked in the healthcare field for a medical credentialing company in the Salt Lake area. Marcus and his wife are originally from the Seattle area but moved to Utah a few years ago to be closer to family and currently reside in Centerville.
Tiffany Ludlow is the Manager of the Healthcare Advocate Team at Denials Management. She came up through the ranks of the company, and spent years working as a Healthcare Advocate. Tiffany graduated Summa Cum Laude with a Bachelor’s Degree in Social Science. Tiffany held several administrative and customer service positions in college, during which she honed organizational skills which have been key to her success at Denials Management. As a native of Wyoming and Utah, Tiffany is passionate about the outdoors, traveling, reading, and caring for her many pets.
Meghan Herrick is a Healthcare Advocate at Denials Management. She is incredibly motivated and driven to help families in need, especially those with mental health and substance abuse insurance coverage issues. Meghan believes that every person should receive the medical attention they need without having to stress over finances. Meghan was born in Maine, and grew up in Indiana. She now lives in the heart of Salt Lake City, and loves to hike and camp with her two dogs and fiancée.
Tazia Hughes is a Healthcare Advocate at Denials Management. She studied business at two different Utah colleges, and has over 10 years of customer service experience. Prior to joining Denials Management, Tazia and her husband spent four years managing their own sales business in the Midwest and Eastern United States. Tazia’s personal interests include going camping and boating with her husband and large extended family. She is passionate about helping the families she advocates for.
Ryan Jensen is a Healthcare Advocate at Denials Management. He has a Bachelor’s Degree in business. He has an extensive background in online marketing, telemarketing, customer service, and management. He ran a small business for seven years, where he gained skills in web development, SEO, social media marketing, customer service and merchant services. Ryan is excited about finding positive solutions for our families. He enjoys sports, his dogs and his family.
Candice Eldard is a Healthcare Advocate and Team Lead at Denials Management. She is a responsible, loyal partner who is passionate about providing extraordinary service to the families and clients she manages. With over 16 years of experience, she brings proficient organization, case management and productivity skills. Candice helps solve problems using resourceful thinking while providing prompt, high quality service in a trusted and innovative way. Originally from Washington, Candice has grown to love Utah. She especially loves camping and spending time with her husband and three sons.
Gregory Allenbach is a Healthcare Advocate and Team Lead at Denials Management. His mission is to hold insurance companies accountable for paying claims, so families are able to provide the best of care for those members in need. He spent many years in the Affordable Housing sector, where he aided low income families to obtain quality housing. Once he learned of the Denials Management mission, Greg knew the company was a perfect fit for his qualifications, experience and goals.
Kristina Muck is a Healthcare Advocate at Denials Management, Inc. Kristina holds a bachelor’s degree in Psychology and is currently completing her Masters in Social Work. Kristina has worked with at-risk youth in therapeutic and educational settings. She is passionate about advocating for families and loves fighting for the “little guy.” Kristina grew up in California and now lives in Utah. Kristina works at Denials Management because she believes everyone needs an advocate on their side.
Justin Eckman is a Healthcare Advocate at Denials Management, Inc. He is passionate about fighting insurance claim denials, and in his spare time is passionate about golfing, shooting sports, and international travel. Justin holds a Bachelor’s Degree in International Studies. He has previously worked in the public sector and the environmental conservation sector. He has a great sense of humor and enjoys making people laugh. Justin grew up in Idaho and currently resides in Salt Lake City, Utah.
Craig Ramsey, L.M.F.T. is the Manager of Utilization Review at Denials Management. Craig is a licensed Marriage and Family Therapist with 30 years of experience. He worked for 20 years as a case manager with insurance companies and then left the insurance industry and started working for hospitals and treatment facilities advocating for patients and families. Craig has worked as the Director of Utilization for both hospitals and residential treatment facilities managing their staff and training therapists on how to chart for insurance authorizations. His hobbies are gardening and cooking.
Sara Remaley is a Utilization Review Specialist at Denials Management. She graduated from Carlow University in Pittsburgh Pennsylvania, with a Master of Science Degree in Counseling Psychology. Sara is currently a dually licensed Mental Health clinician, as well as an Advanced Substance Use Disorder Counselor. Sara has extensive experience with patient care, clinical knowledge, research, training, and utilization review. Together with her husband who is a professional skier, they enjoy skiing, hiking, running, and travel.
Terri Goldstein is a Utilization Review Specialist at Denials Management. She joined Denials Management to further her personal passion to help people receive with mental health issues, especially families and their children. Terri is currently in her second year of graduate school to earn a Master of Clinical Mental Health Counseling. Prior to joining our company, Terri had a 27-year career in non-profit management and was a certified fundraising executive (CFRE). Terri is a native Floridian and moved to Utah in 2010.
Ashlee Harper is a Utilization Review Specialist at Denials Management, Inc. Ashlee has Master’s Degree in Social Work from the University of Utah and is a Certified Social Worker working to obtain her LCSW license. Ashlee has spent the past six years working with people in drug and alcohol treatment centers and is passionate about helping people find their voice and reach their goals in life. Ashlee was born and raised in Utah and enjoys traveling, camping, and has a love for animals.